How can we help?

Subscriptions are billed by Apple. On your iPhone open Settings → [your name] → Subscriptions, tap GymProof, then Cancel Subscription. You'll keep access until the end of the current billing period.

All GymProof purchases are billed by Apple, so refunds are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, find the GymProof charge and select Request a refund. Apple decides the outcome — we don't have the ability to issue refunds directly.

Sign in with the same Apple ID, open GymProof and go to Profile → Restore purchases. Your subscription will reactivate within a few seconds.

Inside the App, go to Profile → Account → Delete account. Confirm, and we remove your account, gym-selfie history, schedule and buddy list within 30 days. You can also email privacy@recastdesigns.com and we'll do it for you.

GymProof uses Apple's Screen Time / Family Controls framework to enforce blocks. Open Settings → Screen Time → App & Website Activity and make sure Screen Time is on. Then open GymProof, go to Profile → App lock and re-grant the Screen Time permission. If you signed out of your Apple ID recently you may need to re-authorize.

Open Settings → Privacy & Security → Health → GymProof and confirm that Workouts and Steps are toggled on. Workouts logged with Apple Watch, Strava, Peloton and similar apps must finish syncing to Apple Health before GymProof can see them — give it a minute and pull-to-refresh in the App.

Check that the phone number on the buddy's profile is in international format (e.g. +14155551234). Some carriers also filter automated SMS — ask your buddy to add our sender to their address book. If it still doesn't arrive within five minutes, email support@recastdesigns.com with the buddy name and roughly when you skipped, and we'll pull the delivery log.

In the App, go to Home → Schedule → Edit week. Tap any day to add or remove it from your commitment. Changes apply from the next day forward; the current day's commitment is locked once it has started.

First, make sure you're on the latest version (App Store → your profile → see if GymProof is in the update list). Restart your iPhone. If it still happens, email us with your iPhone model, iOS version and a short description of what you were doing — we'll get a fix out fast.